At Greenberg Gross LLP, our Pittsburgh ADA accommodation lawyers help employees obtain the reasonable workplace accommodations they need to continue performing their jobs.
Whether your employer ignored your request, refused to discuss possible accommodations, or treated you differently after you asked for one, our attorneys can explain your rights under the Americans with Disabilities Act (ADA) and Pennsylvania law. We work with employees who want practical solutions that allow them to continue their careers while protecting their legal rights.
Many accommodation disputes begin with a simple conversation. An employee develops a medical condition, undergoes surgery, or receives a diagnosis that changes how certain job duties can be performed. They are still capable of doing their job, but they need a workplace adjustment to continue working safely and effectively.
Instead of beginning a collaborative discussion, however, some employers delay responding, reject requests without explanation, or assume no accommodation is possible before exploring available options. When that happens, employees are often left wondering whether their employer has fulfilled its legal obligations or whether they have simply run out of options.

At Greenberg Gross LLP, our attorneys prepare every ADA accommodation case with the expectation that it may ultimately be resolved through litigation if necessary. Our lawyers have earned recognition from organizations including ABOTA, Super Lawyers, and the Daily Journal's Top 100, and we bring that same strategic, evidence-driven approach to helping employees protect their careers.
If your employer failed to engage in the interactive process or improperly denied a reasonable accommodation, our team is ready to evaluate your situation and explain the strongest path forward.
We can help assess the strength of your case
The ADA Is Designed to Help Qualified Employees Stay at Work

Many people think the Americans with Disabilities Act (ADA) exists only to prevent discrimination. While this is an important purpose of the law, the ADA also encourages employers and employees to work together so qualified individuals with disabilities can continue performing their jobs whenever reasonably possible.
The law recognizes that many employees remain fully capable of doing their job with appropriate workplace adjustments. Rather than forcing employees to choose between their health and their careers, the ADA encourages practical solutions that allow businesses to operate effectively while providing equal employment opportunities.
When employers refuse to participate in that process, accommodation disputes often arise. If your employer refused to meaningfully discuss a reasonable accommodation or denied your request without fully evaluating your circumstances, speak with the Pittsburgh ADA accommodation lawyers at Greenberg Gross.
We can review the interactive process, explain your rights under the ADA and Pennsylvania law, and determine whether your employer met its legal obligations. Call (412) 755-9500 to get started.
What Is a Reasonable Accommodation?
A reasonable accommodation is a workplace adjustment that allows a qualified employee with a disability to perform the essential functions of their position.
The appropriate accommodation depends on the employee's individual limitations and the requirements of the specific job. There is no single solution that works for every employee or every workplace.
Examples may include:
| Workplace Situation | Possible Accommodation |
| Employee recovering from a back injury | Temporary lifting restrictions or modified job duties while healing |
| Employee managing diabetes | Scheduled breaks to monitor blood sugar or administer medication |
| Employee with anxiety or another mental health condition | Modified scheduling for medical appointments or treatment |
| Employee with a hearing impairment | Assistive communication devices or captioning technology |
| Employee with a vision impairment | Screen-reading software or other accessible computer technology |
| Employee with mobility limitations | Workspace modifications or accessible equipment |
Whether an accommodation is reasonable depends on the employee's specific circumstances, the essential functions of the job, and the employer's operations.
The Interactive Process Is a Conversation, Not a One-Time Decision
One of the most misunderstood parts of the ADA is the required interactive process. Many employees believe requesting an accommodation simply involves submitting paperwork and waiting for the employer to approve or deny the request.
However, the law contemplates an ongoing dialogue between the employer and employee to identify an accommodation that allows the employee to perform the essential functions of the position.
That conversation often includes discussing the employee's workplace limitations, reviewing appropriate medical information, exploring possible accommodations, and determining whether an effective solution can be implemented. The process should involve meaningful communication from both sides.
Problems can arise when employers stop communicating, don't respond for extended periods, reject requests without considering alternatives, or conclude that no accommodation is possible before evaluating the employee's specific situation.
Start your journey towards justice today by scheduling your free claim consultation
Common Accommodation Issues We Handle in Pittsburgh Workplaces
Accommodation requests often look very different depending on the industry and the employee's responsibilities. For example:
- In healthcare settings, a nurse recovering from arm surgery may need temporary lifting restrictions while continuing to perform patient care duties that fall within those limitations.
- A hospital employee undergoing cancer treatment may request a modified schedule to attend recurring medical appointments without disrupting essential responsibilities.
- Manufacturing employees may need temporary adjustments after a knee or shoulder injury that limits repetitive climbing, heavy lifting, or prolonged standing.
- Office professionals sometimes request ergonomic workstations, voice-recognition software, modified lighting for migraine conditions, or scheduling flexibility to continue meeting performance expectations while managing a medical condition.
- Educators and university employees may require temporary mobility accommodations following surgery or schedule adjustments for ongoing medical treatment.
- Similarly, public employees and administrative professionals may benefit from accessible workspaces, adaptive equipment, or modified work schedules that allow them to continue serving the public effectively.
In many cases, employees can continue to perform productive work while recovering if reasonable adjustments are available. Every workplace presents different challenges, but the goal remains the same: identifying practical accommodations that allow qualified employees to continue doing their jobs.

An Employer Does Not Have to Provide Every Requested Accommodation
Employees are sometimes surprised to learn that requesting a specific accommodation does not necessarily mean the employer must provide that exact solution. The ADA generally requires employers to consider reasonable accommodations, but more than one effective accommodation may exist.
For example, an employee may request one scheduling adjustment while the employer proposes another that addresses the same workplace limitation. In other situations, an employer may suggest different equipment or a modified work process that enables the employee to perform the essential functions of the job just as effectively.
The important question is whether the accommodation meaningfully addresses the employee's workplace limitations-not whether it was the employee's first choice. However, when employers refuse to discuss alternatives altogether, the interactive process can break down.
What Happens When an Employer Says "No"?
Not every accommodation request is approved. Sometimes employers explain that a requested accommodation would create an undue hardship or prevent essential job duties from being performed.
In other situations, employers conclude that additional medical documentation is necessary before making a decision or believe another accommodation would be more appropriate. Those explanations are not automatically acceptable simply because the employer offered them.
At Greenberg Gross, our ADA accommodation attorneys carefully evaluate whether the employer fully considered the request, explored reasonable alternatives, and participated in the interactive process as required. We examine whether the employer's stated reasons are supported by the facts rather than accepting them at face value.
When the Interactive Process Breaks Down, Experienced Legal Guidance Matters
Many accommodation disputes are not caused by one simple "no." They develop because employers stop communicating, delay responding, or refuse to explore reasonable alternatives.
The attorneys at Greenberg Gross prepare every ADA accommodation case with a trial-ready strategy that strengthens negotiations while ensuring we are ready to litigate when necessary. Call (412) 755-9500 to discuss your situation and learn how we can help protect your career.
We can help assess the strength of your case
What is the Difference Between Essential and Non-Essential Job Duties?
Accommodation discussions often focus on one important concept: the essential functions of the job.
Essential job functions are the fundamental duties an employee must be able to perform. They are different from occasional tasks or responsibilities that could be reassigned without fundamentally changing the position.
For example, lifting heavy materials may be an essential function for one manufacturing position but only an occasional responsibility for another. Likewise, frequent travel may be essential for one sales position while unnecessary for another employee with the same job title.
Determining whether a particular duty is truly essential requires looking beyond a written job description. Factors such as how the position actually operates, how often a task is performed, and whether other employees perform similar duties may all become relevant.
We can explain how this distinction applies to your unique circumstances and evaluate whether your accommodation request was handled appropriately. Reach out today to learn more.
How the Team at Greenberg Gross Evaluates ADA Accommodation Disputes
Accommodation disputes often involve far more than whether an employer ultimately approved or denied a request. To understand what really happened, we have to dig deeper.
At Greenberg Gross, our ADA attorneys evaluate the entire interactive process to determine whether the employer fulfilled its obligations under the ADA and applicable Pennsylvania law. We examine how the request was made, how the employer responded, whether meaningful discussions took place, and whether reasonable alternatives were considered before a final decision was reached.
Depending on the circumstances, our attorneys may review:
- Accommodation requests and supporting medical documentation
- Communications between the employee, supervisors, and human resources
- Job descriptions and the employee's actual job duties
- Company accommodation policies and procedures
- Performance evaluations and attendance records
- Internal emails, meeting notes, and other workplace communications
- Documentation explaining why an accommodation was approved or denied
Reviewing these materials together often provides a clearer picture of whether the employer participated in the interactive process in good faith, whether communication broke down before a reasonable solution was fully explored, or whether an accommodation request was unfairly denied.
This methodical approach allows our attorneys to identify where the interactive process succeeded, where it failed, and whether the employer's decisions are supported by the evidence and applicable law.
Documentation Can Make a Meaningful Difference
Accommodation requests often develop over weeks or even months. During that time, emails are exchanged, meetings are held, medical documentation is submitted, and decisions are made that may later prove important if a dispute arises. Keeping organized records of those communications can help you explain how the accommodation process unfolded and when significant events occurred.
That does not mean employees should expect litigation every time they request an accommodation. However, maintaining copies of important communications and documenting significant conversations can make it easier to understand what happened if disagreements later arise about the employer's response.
What Remedies May Be Available in an ADA Accommodation Denial Claim?
The remedies available in an ADA accommodation case depend on the specific facts and the applicable laws. Depending on the circumstances, employees may be able to recover lost wages, lost benefits, emotional distress damages, and other relief available under Pennsylvania or federal law.
Some cases may also involve reinstatement, implementation of a reasonable accommodation, policy changes, or other equitable remedies designed to address the employer's unlawful conduct.
Our Greenberg Gross ADA attorneys can evaluate not only the immediate impact of a denied accommodation but also how that decision affected your career, earning capacity, and ability to remain employed. Understanding the full impact of your employer's actions helps us pursue outcomes that reflect your complete losses rather than focusing on one isolated event.
Why You Should Partner With a Law Firm That is Trial-Ready

Many ADA accommodation disputes are resolved before trial, but that does not change how we prepare them. At Greenberg Gross, we believe the strongest settlements are often achieved when employers recognize that the evidence has been carefully developed from the outset and the case is fully prepared to proceed to court if necessary.
At Greenberg Gross, our attorneys organize the evidence, develop a detailed timeline of the interactive process, evaluate the employer's stated reasons for its decisions, and anticipate the legal defenses that may arise during litigation. This preparation allows us to negotiate from a position of strength while remaining fully prepared to advocate for our clients in court when necessary.
By approaching every matter with careful preparation, we help our clients make informed decisions throughout the legal process while ensuring important evidence is identified and preserved from the outset.
Ask the Greenberg Gross Team...
My employer never responded to my accommodation request. What should I do?
An employer cannot simply ignore a request for a reasonable accommodation. If your requests have gone unanswered or meaningful discussions never occurred, our ADA accommodation lawyers can evaluate what happened and help you pursue your legal options.
Can my employer ask for medical documentation?
Yes, employers may request appropriate medical information when evaluating certain accommodation requests. Generally, the information requested should relate to the need for the accommodation rather than your complete medical history.
Do I have to accept any accommodation my employer offers?
Not necessarily. The interactive process is intended to identify an effective accommodation that allows you to perform the essential functions of your position. If you believe the proposed accommodation does not address your workplace limitations, our attorneys can help evaluate the situation and protect your rights under the ADA.
What if I was treated differently after requesting an accommodation?
A request for a reasonable accommodation should not result in unfavorable treatment at work. If your responsibilities changed, your hours were reduced, or you experienced other adverse employment actions after requesting an accommodation, speak with our attorneys about your rights.
Depending on the circumstances, your situation may also involve issues that our Pittsburgh disability discrimination lawyers can address.
Start your journey towards justice today by scheduling your free claim consultation
Frequently Asked Questions About ADA Accommodations
Do I have to use specific words when requesting an accommodation?
Generally, no. Employees are not usually required to use legal terminology or specifically reference the ADA. The important issue is whether the employer understands that you are requesting workplace assistance because of a medical condition or disability.
Can a reasonable accommodation be temporary?
Yes. Some accommodations are needed only while an employee recovers from surgery, completes medical treatment, or manages a temporary limitation. Others may be appropriate for a longer period depending on the employee's circumstances.
Does every employer have to follow the ADA?
The ADA generally applies to employers that meet certain coverage requirements. Pennsylvania's Human Relations Commission may also provide protections in situations where state law applies. Our attorneys can help determine which laws govern your situation.
What if my medical condition changes after my accommodation is approved?
Accommodation needs sometimes change over time. If your condition improves or new limitations develop, additional discussions with your employer may be appropriate to determine whether different accommodations are needed.
When should I speak with an ADA accommodation lawyer?
The sooner you understand your legal rights, the easier it may be to evaluate your options and preserve important evidence. Seeking legal guidance early can also help you make informed decisions before workplace problems become more difficult to resolve.
The Pittsburgh ADA Accommodation Lawyers at Greenberg Gross LLP Are Ready to Help
At Greenberg Gross LLP, our attorneys represent employees throughout the Pittsburgh area in sophisticated ADA accommodation and employment law matters. We understand that many accommodation disputes begin with a simple request to keep doing the job an employee already performs well. By carefully evaluating every step of the interactive process, organizing the evidence, and identifying where an employer failed to meet its legal obligations, we build strong, trial-ready cases that position our clients for successful negotiations or litigation.
That preparation has helped us secure significant results in complex employment disputes, including a $10 million breach-of-oral-contract settlement and a $6.1 million whistleblower retaliation judgment. We bring that same level of preparation and advocacy to every client we represent.
If your employer ignored your accommodation request, refused to engage in the interactive process, or denied a reasonable accommodation without adequate justification, call (412) 755-9500 today to speak with the attorneys at Greenberg Gross LLP. We'll evaluate your claim, explain your legal options, and put our experience handling high-stakes employment litigation to work for you.